Friday, March 30th, 2012

Dear Scampers People –

With all our daily comings and goings, sometimes we become a little lax and forget to communicate to your how much we appreciate that you are entrusting your pooches to our care. We thank you and promise to live up to that trust. We are also grateful that you share your wonderful pooches with us – each is a delight, and we truly love them all!

Comings and Goings
We bid adieu to Suzanne and send her off with heartfelt thanks for all the care and love she showed your pooches this past year. We wish her the very best of luck in her future.

At the same time we are very pleased to welcome Sarah Robb and Jennifer Kinzie to our roster. They come from similar experience if very different geographic locations – Sarah is from Bothell, and Jennifer comes from Minnesota – but both come from very large facilities offering both dog boarding and daycare. We are delighted they’re joining our team of Dog Wranglers.

Pooch of the Month, April 2012 – Voting Now Open!
We’ve been taking shots! Lots and lots of shots! Voting for April’s Pooch of the Month is now open. Visit our Facebook page to vote for your favorites.

Pooch Needs a Spruce-Up? Chris Sugarbaker of Cut-’N-Run – Next Visit is this coming Tuesday, April 3rd
Chris will be at Scampers for his bi-weekly grooming visit on Tuesday, April 3rd. If your dog needs some sprucing up, be sure to claim your dog’s spot with him right away – his schedule has filled up completely on more than one occasion.

Scampers has a new product!
Scampers has added a new punch card to our product line – you can now buy a 5-day punch card for $140.00 for your added convenience!

High Energy Drop Offs and Pick Ups
We have seen that with our larger attendance numbers, the spike in energy level that comes with drop offs and pick-ups can be difficult for everyone.

Earlier is better: If you have the choice, dropping your high energy dog off earlier in the day works much better than later in the day. Dogs who are arriving later in the day find their energy level exceeds that of the rest of their pack, and “fitting in” is more challenging – they arrive super excited and raring to go, and the others are already in “been there – done that” mode. When your dog is joining a pack with a similar energy level, everyone is more comfortable.

Manners Reminders: At drop-off, if your dog has a very high energy level, we can mitigate the anxiety for some dogs by practicing “sit” and “wait” at each of the access points – the door and each successive gate – to help the dog to focus. For other dogs, the best solution is to remove all the barriers to allow easy access and prevent accidents.

Out of Order: At pick up time, the dogs are equally excited to see you. Bear in mind that while we’re delivering your dogs to you, there may be other customers waiting – we don’t want them mowed down by excited pooches, and we try not to keep anyone waiting too long while we practice manners! That may mean, then, that your dogs may be delivered to you “out of order” – it’s just to keep everyone safe.

Stina Hughes and
Linda Olsen, Partners

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